Resume
Objective        To obtain a challenging training and development leadership position

Profile       
  • 10+ years successful Organizational Development experience
  • Broad range of training and development skills
  • In-depth knowledge of eLearning design and deployment
  • Extensive leadership development experience including executive coaching and
    talent management
  • Excellent project management skills

Education
    The College of William and Mary, M.A.
    Radford University, B.S.
Resume
Able to provide stakeholders the necessary training and development tools to
recruit, develop and retain high performing team members.
  • Managed Learning Management System implementation across a seven
    hospital organization
  • Successfully centralized multiple eLearning platforms and administrative
    structures
  • Redesigned system-wide eLearning and curriculum design standards
  • Redesigned and implemented corporate Leadership Development Academy
    during extreme budget cuts
  • Created and implemented Customer Service Academy resulting in substantial  
    customer service ratings increase

Professional experience

2006 - present     Sentara Healthcare, Norfolk Virginia
eLearning Manager (Performance Learning Management System Consultant)
Responsible for managing the eLearning strategy across a seven hospital organization
  • Managed multiple projects with emphasis on enhancing learner experience
    while decreasing training time and costs
  • Standardized curriculum design process for 400+ system educators
  • Implemented Performance Learning Management System 3 months ahead of
    schedule
  • Facilitated cross-divisional councils to standardize training processes
  • Created numerous simulation web-based training offerings

2000 - 2006        Centra Health, Lynchburg Virginia
Leadership Development Specialist (Education Specialist)
Provided education leadership to regional healthcare organization
  • Designed and delivered multiple custom leadership development programs for
    the Leadership Academy
  • Increased management interest and participation by providing action plans to
    measure success
  • Created and delivered  system-wide customer service training during period of
    extreme budget cutbacks
  • Developed organizational customer service standards
  • Coached executives and managers on successful leadership techniques
  • Redesigned and delivered streamlined new employee orientation program

1997 - 2000          Allstate, Roanoke Virginia
Market Consultant
Provided agency consultation with emphasis on growth and profitability
  • Analyzed portfolios and designed business plans to grow business
  • Coached agents on appropriate customer service and sales strategies
  • Managed state-wide meetings to standardize product training

Call Center Supervisor
Managed call center and spearheaded new customer service training program
  • Established customer service standards and service recovery processes
  • Designed and implemented quality assurance tracking system
  • Developed, implemented and supervised agency web-site program